Post-Purchase Support

Track Your Order

Enter your tracking number to check the latest shipment updates.

Tracking information may take 24–72 hours to appear after your order has shipped.

Please enter a tracking number.

You can find your tracking number in your shipping confirmation email.

Finding Your Number

Where can I find my tracking number?

Your tracking number is included in the shipping confirmation email sent after your order leaves our warehouse. If you only received an order confirmation email, your order may still be processing.

Three Steps
  • 1 Check your shipping confirmation email.
  • 2 Copy the tracking number exactly as shown.
  • 3 Paste it above and click Track Package.
Delivery Timeline

When will tracking update?

Order Processing

Most orders are processed within 1–2 business days.

Tracking Activation

Tracking may take 24–72 hours to show movement after shipment.

Estimated Delivery

Usually 7–15 business days for the United States and Canada.

Delays

Carrier delays, customs checks, holidays, or address issues may affect delivery time.

Common Questions

Tracking FAQ

Tracking information may not appear immediately after shipment. Please allow 24–72 hours for the carrier system to update. If it still does not update after 3 business days, contact us with your order number.
For international shipments, tracking may pause while the package is in transit between facilities or waiting for customs processing. This does not always mean the package is lost.
The tracking page requires a carrier tracking number. Your MÆF order number and tracking number are different. The tracking number will be sent after your order ships.
Please check your mailbox, front desk, parcel locker, building reception, and nearby delivery areas first. If you still cannot find it, contact us and we will help you review the next steps.
Contact us as soon as possible. If the order has not shipped, we may be able to update the address. Once the package is in transit, address changes may not be possible.
Need Help

Need help with your order?

If your tracking number has not updated after 3 business days, or if you need help with a delivery issue, contact us with your order number and tracking number.

Email Support Message Us

Our support team will reply as soon as possible during business days.