Refund policy

Returns & Exchanges Policy
Last Updated: May 2026

Our Promise
We want you to feel confident trying MAEF eyewear. If your order is not right for you, you may request a return within 14 days of delivery.

Return Eligibility
To be eligible for a return, items must be unworn, undamaged, and returned with the original packaging and accessories. Proof of purchase is required.

How to Start a Return
Email support@maef.store with your order number and the item you would like to return. We will review your request and provide return instructions.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping costs are non-refundable unless the return is due to our error.

Return Fee
A 2% return fee may apply in accordance with our store return rules.

Refund Timing
After we receive and inspect the returned item, approved refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges
If you would like a different color or style, contact us at support@maef.store. Exchanges depend on product availability.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will help arrange a replacement or refund.

Final Sale Items
If an item is final sale, it will be clearly noted on the product page or at checkout.

Returns & Exchanges Policy

Last Updated: January 2026

Our Promise

We want you to love your MÆF eyewear. If you're not completely satisfied, we offer hassle-free returns and exchanges within 15 days of delivery.

Return Eligibility

To be eligible for a return or exchange:
  • Item must be in original condition — unworn, undamaged, and with all original packaging
  • Protective film on lenses must still be intact (if applicable)
  • Original receipt or proof of purchase is required
  • Gift cards and sale items (over 40% off) are final sale

How to Return or Exchange

Step 1: Request a Return

Email us at returns@maef.store with:
  • Your order number
  • Reason for return (optional but helpful)
  • Whether you'd like a refund or exchange

Step 2: Ship Your Item

Once approved, we will email you a prepaid return label (for US orders). For international returns, the customer is responsible for return shipping costs.

Step 3: Refund or Exchange

Once we receive and inspect your return:
  • Refunds will be processed to the original payment method within 5-7 business days
  • Exchanges will be shipped within 1-2 business days after inspection

Return Shipping Costs

Order Type Return Shipping
International Returns Customer pays return shipping
International Exchanges Customer pays return shipping; we cover reshipment

Refund Details

  • Original shipping costs are non-refundable (unless the return is due to our error)
  • Refunds will be issued to the original payment method
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at support@maef.store within 48 hours of delivery. We will:
  • Send a replacement at no cost, OR
  • Issue a full refund including original shipping